Your SaaS product's AI support brain.
Arido turns your docs, website, and support history into a product knowledge graph, then helps your team resolve tickets with source-backed AI answers.
Built for SaaS teams that need faster support without hallucinated answers.
Support knowledge is scattered. AI answers should not be.
Most SaaS support stacks have answers everywhere and confidence nowhere. Arido closes that gap.
Knowledge is scattered
Product answers live across docs, Notion, websites, PDFs, Slack, and past tickets.
Generic chatbots hallucinate
Models without grounded sources guess at policies, plans, and product behavior.
Agents repeat themselves
Support teams answer the same question dozens of times every week.
Everything you need to ground AI in your product
A focused toolkit for SaaS support teams. Honest status badges. No production claims we can't back up yet.
Website & docs crawler
Crawl your public site and documentation to keep the knowledge layer current.
PDF & CSV upload
Upload knowledge from PDFs, runbooks, and CSV exports of past tickets.
Product knowledge graph
Entities and relationships across plans, features, policies, and workflows.
AI ticket resolution copilot
Drafts contextual replies for each ticket with citations and confidence.
Source-backed answers
Every reply links back to the exact passages that justify it.
Confidence scoring
See how well retrieved evidence covers each customer question.
Human-in-the-loop approval
Review, edit, and approve drafts before anything is sent.
Missing documentation detection
Spot questions where your knowledge base falls short and needs to grow.
Conversation history
Use prior tickets as context so similar issues get faster, sharper replies.
Analytics dashboard
Track approval rate, draft quality, response time, and topic coverage.
Ticketing integrations
Bring Arido into Intercom, Zendesk, Freshdesk, and more.
Multi-channel readiness
Designed for email, chat, and shared channels as integrations roll out.
From scattered docs to grounded support replies
Four steps. One workflow. Built so your team can review, approve, and keep improving the system.
Connect your product knowledge
Add your docs, website, PDFs, FAQs, and previous support conversations. Arido normalizes them into a single knowledge layer.
Build the product graph
Arido maps features, workflows, policies, integrations, errors, plans, and relationships into a queryable graph.
Generate grounded replies
For each ticket, Arido retrieves the relevant sources and drafts a contextual response with citations and a confidence score.
Approve and improve
Your team reviews, edits, and approves each reply. Every correction sharpens the system over time.
A support inbox that always shows its work
Three columns: tickets, the AI draft with citations, and the sources that justify it.
Does the Growth plan include Slack integration and custom roles?
Hi team, we're upgrading from Starter and…
Webhook signature is failing on retries
We rotated our signing secret last night, now…
How do I export usage analytics for Q3?
Need to pull a CSV for the board…
Does the Growth plan include Slack integration and custom roles?
92% confidenceHi team, we're upgrading from Starter and need to confirm two things before billing approves it: does the Growth plan include the Slack integration, and can we configure custom roles for our workspace admins?
Hi Maya — yes on both. The Growth plan ($79/mo) includes Slack, Microsoft Teams, and Webhook integrations. Custom roles for workspace admins are available from Settings → Permissions. I'll link the exact setup steps in the sources panel.
Growth plan · $79/mo · Includes Slack, Microsoft Teams, Webhooks…
Workspace admins can connect Slack from Settings → Integrations → Slack.
Custom roles available on Growth and Scale plans via Permissions tab.
Designed for trustworthy AI support.
Trust comes from showing your work. Arido is built around source-backed answers, human review, and clear confidence.
Source-backed answers
Every draft cites the documents and passages that justify it.
Human approval before sending
No AI reply leaves the system without a teammate explicitly approving.
Evaluation and guardrails
Confidence scoring, source coverage, and review-first design baked into the workflow.
Source traceability
Every reply links to the documents and passages that justify it, end to end.
What teams use Arido for
Honest, focused outcomes for SaaS support teams in their first phase of AI adoption.
Reduce repetitive SaaS tickets
Surface answers to the top recurring questions and stop typing them by hand.
Turn docs into a support copilot
Your help center becomes an active, queryable system, not a static archive.
Ramp new agents faster
New hires answer like senior teammates from day one — grounded in the same sources.
Find documentation gaps
Surface customer questions your knowledge base does not yet cover.
Trusted AI replies with sources
Send drafts that include citations, not just plausible-sounding text.
Prepare support to scale
Build the workflow once, then keep up as your product and customer base grow.
Honest pricing for honest AI support
Custom pricing during early access while we tune the system with founding customers.
Starter
LIVEFor founders and small SaaS teams validating AI support workflows.
- Product knowledge ingestion
- AI ticket draft preview
- Source-backed answers
- Human approval workflow
- Product updates
Startup
POPULARFor growing SaaS teams with recurring support tickets and a real backlog.
- More knowledge sources
- Ticket imports
- Team workspace
- Analytics
- Integration roadmap access
Growth
For support teams that need higher volume, deeper workflows, and security review.
- Advanced knowledge graph
- Custom workflows
- Security review
- Integration support
- Priority roadmap input
Answers about Arido
Questions we hear from founders, support leads, and engineering teams evaluating AI support.
What does Arido actually do?
Arido turns your product knowledge (docs, PDFs, tickets, FAQs) into a queryable knowledge graph, then drafts grounded support replies with citations that your team reviews and approves.
How do source-backed answers work?
Every AI draft links back to the exact passages it used. You can open the source panel, verify the claim, and edit before sending.
What integrations are planned?
We're rolling out Intercom, Zendesk, Freshdesk, and shared inbox integrations. Slack and Microsoft Teams notifications are on the roadmap.
Is Arido ready for early-stage SaaS teams?
Yes — Starter is designed for founders and small teams. You can connect your docs and validate the workflow before scaling.
How do I get started?
Book a demo and we'll walk you through a tailored setup using your real docs and a sample of recent tickets.
Turn your product knowledge into faster support answers.
Book a demo and we'll show you the AI support brain running on your own docs and tickets.