Everything Arido ships to ground AI in your product.
A focused toolkit for SaaS support teams. Honest status badges. No claims we can't back up yet.
Website & docs crawler
Crawl your public site and documentation to keep the knowledge layer current.
PDF & CSV upload
Upload knowledge from PDFs, runbooks, and CSV exports of past tickets.
Product knowledge graph
Entities and relationships across plans, features, policies, and workflows.
AI ticket resolution copilot
Drafts contextual replies for each ticket with citations and confidence.
Source-backed answers
Every reply links back to the exact passages that justify it.
Confidence scoring
See how well retrieved evidence covers each customer question.
Human-in-the-loop approval
Review, edit, and approve drafts before anything is sent.
Missing documentation detection
Spot questions where your knowledge base falls short and needs to grow.
Conversation history
Use prior tickets as context so similar issues get faster, sharper replies.
Analytics dashboard
Track approval rate, draft quality, response time, and topic coverage.
Ticketing integrations
Bring Arido into Intercom, Zendesk, Freshdesk, and more.
Multi-channel readiness
Designed for email, chat, and shared channels as integrations roll out.