EngineeringComing soon
Why grounded retrieval beats clever prompting for support
A walkthrough of how we treat retrieval as a first-class product surface, not a hidden RAG step.
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Notes from the Arido team.
Thinking out loud about grounded AI, support workflows, and the product knowledge graph.
ProductComing soon
Building a product knowledge graph from messy docs
Practical patterns for turning Notion, help centers, and PDFs into entities and relationships an LLM can reason over.
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Human-in-the-loop is the feature, not the friction
Why approval workflows make AI support drafts faster and safer at the same time.
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What we learned shipping Arido to founding customers
Patterns, surprises, and pitfalls from early SaaS deployments.
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