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How it works

From scattered docs to grounded support replies.

Four steps. One workflow. Built so your team can review, approve, and keep improving the system.

  1. 01

    Connect your product knowledge

    Add docs, website, PDFs, FAQs, and previous support conversations. Arido normalizes them into a single knowledge layer.

  2. 02

    Build the product graph

    Arido maps features, workflows, policies, integrations, errors, plans, and relationships into a queryable graph.

  3. 03

    Generate grounded replies

    For each ticket, Arido retrieves the relevant sources and drafts a contextual response with citations and a confidence score.

  4. 04

    Approve and improve

    Your team reviews, edits, and approves each reply. Every correction sharpens the system over time.

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